Delivery Information

Australia Wide Delivery

Convenience, speed and value for money are expected in a modern competitive business world, so at Veneta Blinds you can expect home delivery, fast, and to anywhere in Australia for only $25 per order!

Samples

When you order samples through Veneta, we post up to 10 samples for free and allow up to 7 days for our samples to be delivered via Australia Post. If you need your samples sooner than 7 days, we have an express post option for $11. Please contact the Customer Service Team on 1300 VENETA (1300 836 382) to organise payment for your samples to be express posted. If you decide to proceed with us to purchase your new blinds or curtains, you will receive an $11 refund for the cost of the express post.

Track your Order

To track your window covering order, please refer to the delivery emails 'Your blinds are on their way!' or ‘Your curtains are on their way!’ and click on the tracking link provided. If there's any problems, please contact us on 1300 VENETA (1300 836 382) or reply to your tracking email.

Receiving your Order

To ensure your Blinds and Curtains arrive in the best possible condition, our blinds are packaged in heavy duty bubble wrap and cardboard packaging, and our curtains are delivered on hangers in anti-penetration plastic that is biodegradable.

Upon receiving your order, it’s very important to check the packaging and the Blinds or Curtains to ensure there is no damage during transportation. If you find there is a problem with the integrity of the packaging, please contact us immediately on 1300 VENETA (1300 836 382). Once the Blinds and Curtains have been delivered, we have 14 days to claim transit damage. We require photos of the packaging and any damage to the Blinds or Curtains to make a transit damage claim.

 

Delivery without Signature

If you would like your delivery dropped off without the need for you to be home to sign for it, please select ‘Yes’ under the ‘Authority to leave section’ at the checkout. If you give authority to leave, please supply simple instructions on where you would like your delivery to be left. If you select ‘No’ and you are not home to sign for the delivery, the courier will leave a calling card which will outline instructions on organising redelivery or a local pickup point.

Delivery Address

When placing your order please include a telephone number you can be reached on during business hours to ensure a smooth delivery process. If you would like to change your delivery address, please contact our Customer Service team on 1300 VENETA (1300 836 382).

Our Couriers

We use a variety of different courier services depending on where you are in Australia. Some of the courier services we use include FedEx, TNT, Toll, The Fashion Movers and StarTrack. With the courier services we use, we are able to provide a day that your Blinds or Curtains are likely to be delivered. Unfortunately, we are unable to outline a time and unable to call before your Blinds or Curtains are set to be delivered. If you are not able to be home to receive your delivery, please refer to the ‘Delivery without Signature’ section.