Terms and Conditions of Use

Please read these Terms and Conditions so that you are aware of the conditions by which Veneta Blinds Pty Ltd make our website www.venetablinds.com.au and products available to you. We reserve the right to add, remove or modify these Terms and Conditions at any time without notice. Your continued use of this website after any such changes constitutes your acceptance of the updated website Terms and Conditions.

Your fully paid order represents a legal binding contract between yourself and Veneta Blinds incorporating these Terms and Conditions. You are required to read and accept these Terms and Conditions in the ‘checkout’ process when ordering from our website. All pricing on the website includes gst and the amount shown in the checkout process is the total amount in which you are required to pay. You can pay online using a credit card, debit card, Paypal or Bank Deposit into our account. Your payment card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Our liability to you in connection with any order will not exceed the total price charged for the relevant items. We accept internet orders only from internet web browsers that allow communication through Secure Socket Layer (SSL) technology.

Veneta Blinds shall under no circumstances be held liable or responsible for incidental or consequential damages or for any other indirect damage, loss or expense caused by our company, website or products. Veneta Blinds in due diligence will always do its best to ensure a satisfactory result when the unexpected happens. Use of the website is undertaken at your own risk. Our website contains links to other websites which do not form any part of our website and are out of our control.  We do not endorse or take responsibility for information or actions offered by these websites.

While we make every effort to ensure the website is accessible, correct and fully operational at all times, we cannot guarantee that the service will not be interrupted or free from errors. Your access to this website may be suspended or interrupted without prior notice due to several circumstances which may be out of our control. We reserve the right to change or remove any product, offer or feature on the site at any time without notice. We also reserve the right to suspend your access to the site in response to breaches of our Terms and Conditions.

A Veneta Blinds representative may contact you via email or telephone for the purpose of confirming or updating your order or delivery details, for market research to help improve our Veneta Blinds business process and to improve the usability of our website to ensure a better user experience. The choice is yours as to whether you would like to answer our questions.

We love to see photos of our customers blinds and use them in our promotional materioal either online or offline; in magazines, newspapers and television. When providing Veneta Blinds with photos of your blinds you agree to allow us to use them for these promotional purposes. If you do not want this to happen, just let us know when you provide them to us.

All our products are custom made and therefore cannot be re-sold. A refund will not be offered if you have changed your mind and the goods have gone into production. Please contact our customer service team as soon as possible if you would like to cancel your order. Please check your measurements carefully prior to placing your order and also on the email confirmation to ensure you have entered the correct information. Veneta Blinds will not replace your goods if you have entered incorrect measurements.

To invoke your Warranty or Guarantees you are required to be the original retail purchaser of the goods, return the goods to Veneta Blinds head office at 13/14 Argyle St, Albion Qld 4010, show proof of purchase and the blind must be installed in the original window for which it was ordered (photo required). Repair, replacement or refunds are offered at the complete discretion of Veneta Blinds.

This website may contain material that is protected by trademarks, copyright and other laws. You may only reproduce, use or distribute the content for your own personal and non-commercial use. For further information or clarification of these Terms and Conditions, please contact our customer service team on 1300 836 382 (1300 VENETA).