Terms and Conditions of Use

These Terms & Conditions explain how we make the Veneta Blinds website and our products available to you. Please read the Terms & Conditions carefully to ensure you are aware of them prior to purchasing your products.

“Veneta Blinds website” means https://venetablinds.com.au. “You” & “customer” means the user that accesses the Veneta Blinds website.

Website

Your fully paid order represents a legal binding contract between yourself and Veneta Blinds Pty Ltd (ABN 27 168 005 605) incorporating these Terms and Conditions. You are required to read and accept these Terms and Conditions in the ‘checkout’ process when ordering from our website. All pricing on the website is shown in Australian Dollars (AUD), includes GST and the amount shown in the checkout process is the total amount in which you are required to pay (including delivery).

You can pay online using a credit card, debit card, Paypal, bank deposit or ZipPay. Your payment card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Our liability to you in connection with any order will not exceed the total price charged for the relevant items. We accept internet orders only from internet web browsers that allow communication through Secure Socket Layer (SSL) technology.

While we make every effort to ensure the Veneta Blinds website is accessible, correct and fully operational at all times, we cannot guarantee that the service will not be interrupted or free from errors. Your access to the Veneta Blinds website may be suspended or interrupted without prior notice due to several circumstances which may be out of our control. We reserve the right to change or remove any product, offer or feature on the site at any time without notice. We also reserve the right to suspend your access to the site in response to breaches of our Terms and Conditions.

Veneta Blinds shall under no circumstances be held liable or responsible for incidental or consequential damages or for any other indirect damage, loss or expense caused by our company, website or products. Veneta Blinds in due diligence will always do its best to ensure a satisfactory result when the unexpected happens. Use of the website is undertaken at your own risk. Our website contains links to other websites which do not form any part of our website and are out of our control. We do not endorse or take responsibility for information or actions offered by these websites.

The Veneta Blinds website may contain material that is protected by trademarks, copyright and other laws. You may only reproduce, use or distribute the content for your own personal and non-commercial use.

Colour Swatch Representation

Each window covering colour swatch on the Veneta Blinds website is portrayed as the closest representation to the true window covering colour however, each monitor or screen can vary those colours. Some window coverings also vary by batch, including but not limited to, Timber Venetian Blinds, where the natural characteristics can cause slight variations. It is for this reason that we are unable to replace window coverings or offer a refund for orders where the customer has not ordered samples. It is crucial that you order samples prior to placing your order to ensure you are satisfied with your choice. It is also recommended for those ordering a larger number of window coverings to order all at the one time to ensure your window coverings are made from the same batch.

Our Customers

A Veneta Blinds representative may contact you via email or telephone for the purpose of confirming or updating your order or delivery details, for market research to help improve our Veneta Blinds business process and to improve the usability of our website to ensure a better user experience. The choice is yours as to whether you would like to answer our questions.

We love to see photos of our customers window coverings and use them in our promotional material either online or offline; in magazines, newspapers and television. When providing Veneta Blinds with photos of your window coverings you agree to allow us to use them for these promotional purposes. If you do not want this to happen, just let us know when you provide them to us.

Your privacy is important to us. Read more about how we use your personal information in our Privacy Policy here.

Returns, Change of Mind & Order Changes

Our custom-made products are made specifically to your measurements and customisations and therefore cannot be re-sold. A refund will not be offered if you have changed your mind and the goods have gone into production. Please contact our customer service team as soon as possible if you would like to cancel your order.

Changes to orders may be processed before the order has been sent to the factory for production. Most orders can be changed within the 24-hour period of it being placed. Changes to orders which are in production may incur a fee and potential delay in delivery of your order. Please contact our customer service team as soon as possible if you need to make changes to your order.

All changes and cancellations must be submitted in writing to orders@venetablinds.com.au. Please check your measurements carefully prior to placing your order and on the email confirmation to ensure you have entered the correct information.

Veneta Blinds may refuse to accept any order for goods in whole or part without ascribing any reason.

Phone Orders

Veneta Blinds orders are placed online using our simple ordering system. In the case where an order cannot be placed online, a phone order can be processed. After the order has been placed over the phone, an order confirmation will be sent to your email. All orders placed over the phone must be thoroughly checked by the customer and a reply to the order confirmation email is your acceptance that the information contained in the order is correct. Phone orders will not be processed until written confirmation has been received.

Warranty & Guarantees

To invoke your Warranty or Guarantees you are required to be the original retail purchaser of the goods, show proof of purchase and the window covering must be installed in the original window for which it was ordered (photo required). In some cases, the window coverings must be returned to Veneta Blinds, including but not limited to, our Zero Risk Guarantee. Returned goods must be sent to Veneta Blinds head office at 13/14 Argyle St, Albion, Qld, 4010. For goods not required to be returned to Veneta Blinds, including but not limited to, damaged window coverings, change of mind, incorrect window covering supplied, the original retail purchaser is responsible for the disposal of the window coverings. Repair, replacement or refunds are offered at the complete discretion of Veneta Blinds.

Read more about our 5 Year Warranty, Money Back Guarantee and Consumer Guarantee here.

Read more about our Zero Risk Guarantee here.

Changes to Terms & Conditions

We reserve the right to add, remove or modify these Terms and Conditions at any time without notice. Your continued use of the Veneta Blinds website after any such changes constitutes your acceptance of the updated website Terms and Conditions. If you have an queries or concerns about these Terms & Conditions or how the changes to these Terms & Conditions may affect you, we recommend that you visit this webpage periodically to check for any changes made or contact Veneta Blinds on 1300 836 382. These Terms & Conditions were last updated in August 2019.

For further information or clarification of these Terms and Conditions, please contact our customer service team on 1300 836 382 (1300 VENETA).