5 Year WarrantyVeneta Blinds free extended 5 Year Warranty provides peace of mind when purchasing Veneta products. We guarantee to repair, replace or offer a refund if the product fails to operate or has defects in materials or workmanship. |
Product Satisfaction GuaranteeIf you are not completely satisfied with your products Veneta Blinds offer a Product Satisfaction Guarantee. We know you will love the new addition to your home and we are so certain of the quality of our blinds & curtains that we offer you this! |
Consumer GuaranteeVeneta Blinds come with guarantees that are bound by Australian Law. You are entitled to have the product repaired or replaced if it is deemed to be not of an acceptable quality. If the product has a major failure, you are entitled to a refund. |
Veneta Blinds offer a free extended 5 Year Warranty. We guarantee to repair, replace or offer a refund if the product fails to operate or has defects in materials or workmanship.
In the event you need to make a claim, simply contact our customer service team on 1800 836 382 (1300 VENETA) or send us an email.
Please ensure that you select the type of blind or curtain carefully. Does our product meet your wants and needs? Our friendly Customer Service Representatives are available to speak to you if you have any questions about type of window furnishing and we encourage you to take up the option of receiving free samples prior to ordering. As each product is custom manufactured, Veneta Blinds cannot be held responsible if you dislike the product type, colour or fabric choice. If the product is damaged in transit (contact must be made within 14 days for claim and insurance purposes for free replacements) or does not function according to specifications outlined (fit for purpose), please immediately contact our Administration team at admin@venetablinds.com.au and include photos of the product to expediate your claim.
Under Australian Consumer Law, when you buy products and services they come with automatic guarantees that they will work and do what you asked for. For more information go to the ACCC website – www.accc.gov.au.
Australian Consumer Law has created the following guarantees for consumers who purchase goods:
If you feel that we have not kept up our end of the bargain, please contact us to discuss on 1300 836 382 (1300 VENETA).